There are officially more people doing their weekly banking via mobile phones than branches



16 mins ago

Mobile banking remains a technology in its infancy, but according to Javelin Research, it has already eclipsed physical branches in terms of the percentage of US customers using it to take care of their weekly banking needs.

Users aren’t just turning to mobile apps and browsers for handling simple services like checking their balance, either. A Javelin study last year found that more Americans are now using digital devices—including smartphones and tablets, as well as desktop computers—rather than visiting local bank branches to apply for credit cards, loans, and investment accounts.

These shifts, along with cost pressures on banks, have helped to accelerate branch closings across the country.


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